Privacy Policy
1. Collection and processing of data
Your personal data (for example, title, name, address, e-mail address, telephone number, bank account, credit card number) will be processed by us in accordance with the provisions of German data protection law. The following rules inform you about the type, extent and purpose of collection, processing and use of personal data. This privacy statement applies solely to our websites. If you are directed through links on our pages to other pages, please inform yourself there about the handling of your data.
2. Inventory Data
(1) Your personal data, to the extent necessary for the establishment, content or change of status (inventory data) are exclusively used for contract execution. So must for example, to deliver the goods, your name and address will be passed on to the suppliers of goods.
(2) Without your express consent or without legal basis are shared your personal information to any outside of contract management to third parties. After complete contract processing your data for further use will be blocked. After expiration of the tax and trade legislation this data will be deleted unless you have expressly consented to the further use.
3. web analytics with Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. ( "Google"). Google Analytics uses. "Cookies", text files that are stored on your computer and enable analysis of your use of the website. The information generated by the cookie about your use of this website are usually transferred to a Google server in the USA and stored there. In case of activation of the IP anonymization on this website, your IP address will be truncated within Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address transferred to a Google server in the USA and shortened there. On behalf of the operator of this website Google will use this information to evaluate your use of the website, compiling reports on website activity and providing other with website and internet related services to the website operator. Is undertaken as part of Google Analytics that your IP address will not be merged with other data from Google. You may refuse the use of cookies by adjusting your browser software; however, we point out that you can optionally use to their full extent in this case not all features of this website. You can also prevent the data generated by the cookie about your use of the website (incl. Your IP address) to Google and the processing of these data by Google, by downloading available at the following link browser plugin and install: optout
4. Social Plugins from Facebook
We use social plugins from facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. The plugins are identified by the Facebook logo or the words "Facebook Social Plugin". If you, for example, the "Like" button button or entering a comment, the corresponding information from your browser is sent directly to Facebook and stored there. Furthermore, Facebook makes your preference for your Facebook friends in public. If you are logged into Facebook, Facebook can assign to our site to your Facebook account directly call. Even if you are not logged in or have no Facebook account, your browser sends information (for example, what website you called, your IP address), which are stored by Facebook. Details on how to deal with your personal data by Facebook and your related rights, please refer to the privacy policies of Facebook: //www.facebook.com/policy.php. If you do not want Facebook to collect data about our websites about you associating your Facebook account, you must log out before you visit our website on Facebook.
5. Social Plugins by Twitter
We use Twitter and re-tweet functions called. "Social Plugins" from twitter.com, operated by Twitter Inc. 795 Folsom St., Suite 600, San Francisco, CA 94107th If you use the Re-Tweet functions , the web pages you visit are disclosed to third parties and connected to your Twitter account. Details for handling your data by Twitter and your rights and settings options for protecting your personal data you can refer to the privacy policies of Twitter: //twitter.com/privacy
6. information
According to the Federal Data Protection Act you have a right to free information about your stored data and a right to rectification, blocking or erasure of data. Questions You can, for example, provide the following e-mail address: [email protected]
Privacy Notice for the AI Chat Assistant
Data processing is carried out exclusively for the following purposes:
- Assistance in selecting a suitable sport exhaust system for your vehicle
- Answering technical questions regarding sound, certification (street legality), installation, and maintenance of our products
- At your request: Transmission of your contact details to our sales team so that we can send you an individual offer or call you back
- Technical operation, error analysis, and protection against misuse (e.g., excessive requests from a single IP address)
Legal Basis
Art. 6 (1) (b) GDPR (Performance of pre-contractual measures at your request): For the actual consulting communication aimed at a purchase.
Art. 6 (1) (f) GDPR (Legitimate interest): For technical operation, prevention of misuse, and ensuring high-quality advice. Our legitimate interest is efficient, resource-saving customer service. Your interests, fundamental rights, and freedoms have been taken into account in a balancing process; you have the right to object at any time pursuant to Art. 21 GDPR.
Art. 6 (1) (a) GDPR (Consent): If you voluntarily provide us with your contact details (name, email, phone number). You can withdraw this consent at any time; the lawfulness of the processing carried out until the withdrawal remains unaffected.
Transfer to Third Countries
The processing of the chat assistant itself (server, database, AI model) takes place within the EU. Insofar as individual services used as part of the consultation involve a transfer to a third country — particularly the USA — this only occurs with an adequate level of protection: The respective providers are either certified under the EU-U.S. Data Privacy Framework and/or the EU Commission's standard contractual clauses apply.
Storage Duration
In your browser: Your chat history is stored in your browser's local storage and is automatically deleted after a maximum of 30 minutes of inactivity. Your chat history is not visible on other devices. You can also delete the data yourself at any time via your browser settings (clear website data or local storage).
On our servers: Your chat histories and technical logs may be stored and evaluated in pseudonymized or anonymized form for purposes of quality assurance, error analysis, and improvement of the chat system. Data is not shared with third parties for advertising purposes. Storage only lasts as long as necessary for the stated purposes. The legal basis for this processing is Art. 6 (1) (f) GDPR (legitimate interest in functioning and high-quality advice); you can object to this processing at any time according to Art. 21 GDPR.
Your contact data (if voluntarily submitted): Will only be stored as long as necessary to process your inquiry or to perform a contract, at most until the expiry of legal retention periods (regularly ten years according to § 257 HGB, § 147 AO).
Your vehicle registration photo (if you use the OCR function): Is processed exclusively for the one-time automatic readout of HSN/TSN key numbers and is not stored permanently thereafter.
No Automated Individual Decision-Making, No Profiling
The chat assistant does not make automated individual decisions within the meaning of Art. 22 GDPR that would have legal effects on you or similarly significantly affect you. There is no profiling, no behavioral scoring, and no personalized pricing. Your entries are not merged with data from other sources.
No Use of Your Data for Training AI Models
Your chat entries are not used for the training of AI language models by third parties. The AI processing provider we use has contractually guaranteed not to use your inputs for training the underlying models.
Your Rights / Objection / Opt-Out
According to Art. 15–21 GDPR, you have the right to access, rectification, erasure, restriction of processing, data portability, and objection to processing. You also have the right to lodge a complaint with a data protection supervisory authority; the authority responsible for us is the Saxon Data Protection Officer (Devrientstraße 5, 01067 Dresden).
The use of the chat assistant is voluntary. If you do not wish to use it, simply do not open the widget or close it via the X icon. You can use our entire shop without restriction even without "Franzi".
To exercise your rights, please use the contact options provided in the Legal Notice (Impressum).
Note on the Reliability of AI Responses
As mentioned, AI-supported systems can, in individual cases, provide incorrect information ("hallucinations"). Prices, specific product availability, TÜV/ABE certification eligibility, and installation recommendations should therefore always be verified via the regular product pages in our shop or by personal inquiry with our team before making a purchase decision. If an answer from the chat assistant appears obviously incorrect to you, we would appreciate a brief notification to [email protected].
